Order Management is made up of several teams, which are completely dedicated to Order Processing.
Specifically, this includes:
- Order entry and confirmations via all means including EDI
- Made-to-Order and Custom Logo order processing
CUSTOMER SERVICE TEAM
Our team of highly experienced Customer Relationship Specialists is dedicated to servicing our valued customers.
- Resolution of any issues related to open orders, inventory and price questions
- Technical questions that include specifications, applications and crosses
- Processing of sample requests
- Facilitation of any other issues
Distributor orders are entered continually through the day and shipments are made against those orders. Invoices are faxed or emailed overnight reflecting the items ordered, quantity shipped and billing price. Freight carrier and tracking information is included on the invoice. We believe that providing our customers with timely and accurate information empowers you to manage your business more effectively.
Defender Safety ships from our distribution center located in New York . They are positioned to support 95% of our customers within 48 hours of an order:
- Plainview, NY - 42,000 sq. ft